Getting here
The Majestic Theatre is located at 390 Duckworth Street, where Duckworth Street and Queen’s Road converge.
The main entrance to both The Majestic Theatre and Theatre Hill Bar & Café is located on Duckworth Street (under our marquee).
The Box Office is located in the lobby of The Majestic, at the main entrance.
The direct theatre entrance and accessible entrance (and drop-off zone) is located on Queen’s Road.
The stage entrance is located at the point where Duckworth Street and Queen’s Road converge. This entrance is restricted to performers & event crew only. In case of an emergency, this entrance also serves as an emergency exit for the Theatre Hill Bar & Café.
WALKING – Up from Water Street and George Street by the staircase, flat along Duckworth Street, downhill from all other directions.
PUBLIC TRANSPORT (Metrobus) – Located downtown, The Majestic Theatre is on several bus routes from all corners of the city. All stops are under a minute's walk away.
Parking
There is plenty of parking in the area. There is no charge for metered parking after 6pm or on weekends, as well as parking garages close by.
Hours
Tuesday – Friday / 12 – 5 PM
The box office is open until 30 minutes after show time on performance dates. If a performance is on Saturday or Sunday, the box office will open 1 1⁄2 hours prior to show time and until 30 minutes after the show begins.
Call our Box Office – (709) 753-4900 Email – boxoffice@majestictheatrehill.com
Box Office Policies
Tickets for all performances at The Majestic Theatre - and for other special events for which we act as ticket agent - can be purchased online through our website (www.majestictheatrehill.com), by telephone, or at the Majestic Theatre Box Office. Please note that all tickets purchased online, by phone, or in person are subject to service charges that may vary from event to event.
Accessible seating can be booked by calling our box office.
Your tickets will be emailed to you at the time of purchase as a mobile/e-ticket or print at home ticket. If using e-tickets or print at home tickets is not possible, patrons can pick up tickets at the box office on the night of the performance.
You cannot reserve tickets to pay at a later date. You must provide payment in order to reserve tickets.
Ticket sales are final, no refunds or exchanges. In the event a production or performance(s) is cancelled, postponed, rescheduled, or moved, The Majestic Theatre will attempt to contact the purchaser to inform them of the status of the performance(s) purchased, and to inform them of any refund, credit, or exchange procedures. For exact instructions on any particular cancelled, postponed, rescheduled, or moved event, contact our box office.
Ticket policy requires that every patron, including children over two years old, must have a ticket for a performance. Infants, up to two years old, may be admitted at no charge for certain performances. Check with the Box Office for further information. Children 12 and under must be accompanied by an adult. Management reserves the right to refuse admission and will provide a refund of the admission price.
Some shows may contain themes, nudity, language, explicit content, profanity and/or explicit content intended for mature audiences. While we will make reasonable efforts to provide audience warnings and disclaimers, ticket holders and their guests are responsible for determining whether show content is appropriate for them and their guests by reading show descriptions. No refunds will be granted due to content audiences may find objectionable or disturbing.
Due to the nature of live performance, all artists, dates, venues, prices and programs are subject to change. We do not guarantee that you will be satisfied with the performance, that it will be free of technical difficulties or that any particular cast member will be performing.
The ticket holder voluntarily assumes all risk and danger of personal injury and hazards arising from or related in any way to the performance, whether occurring at the theatre prior to, during or after the performance, and releases The Majestic Theatre from all liability, unless caused by the negligence or willful misconduct of The Majestic Theatre.
The holder of a valid ticket is admitted to the theatre on the condition that the holder agrees, and by use of the ticket does so agree in favour of the producers or presenters and the theatre owner (Terra Bruce Productions), to the following terms and conditions of ticket purchase and sale set out herein. Any violation of these terms will entitle the company to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission and/or expel a ticket holder, in each case without payment of any refund or other compensation. The ticket is a personal, revocable license.
Patrons must occupy their assigned seat and may not move to other seats or locations without permission.
In addition, The Majestic Theatre reserves the right to expel any ticket holder from the theatre whenever The Majestic Theatre in its sole discretion determines that a ticket holder is disrupting the performance or other patrons or behaving inappropriately.
All ticket prices include the Box Office Handling Fee (BHF), the Building Capital Fee (BCF), and HST.
The Majestic Theatre reserves the right to change prices without prior notice and is entitled to implement ticket purchase limits per person or account holder, per credit card or otherwise (and either per performance or for the entire show engagement).
If the amount paid for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted for sale or otherwise communicated through marketing emails, or printed materials, etc), if the purchaser is able to order a ticket before its scheduled on-sale or presale date, or if a ticket was purchased that was not supposed to have been released for sale, then The Majestic Theatre has the right to cancel that ticket (or the order for that ticket) and refund the purchaser the amount paid. This
will apply regardless of whether the error occurred because of human error or a transactional malfunction of the ticketing system. If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase.
The actual tickets delivered by mail, email, accessed through an online account or at The Majestic Theatre box office, reflect the face value of the ticket. Any applicable order fees or taxes and/or service charges will appear where applicable. Mailing fees and/or additional event fees may not be broken out on the ticket, which means the prices on the ticket may not add up to the total paid on the payment confirmation.
The Majestic Theatre reserves the right to impose limits on ticket purchases. Such limits will be posted on our website prior to the sale of tickets or when such limits are introduced. If the purchaser exceeds or attempts to exceed the posted ticket limits, we reserve the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting the purchaser’s ticket purchasing abilities. Any tickets canceled due to violating the posted ticket limit may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other personal information.
Box Office FAQs
You can access your e-tickets anytime by logging into your account or searching your email for etickets@boxoffice.majestictheatrehill.com
All e-tickets can be scanned on your phone at entry, there’s no need to print them out.
If you have lost your ticket(s) or did not receive them, please contact the box office. The box office can verify your purchase and either generate your email tickets or reprint them for pick up at will call. A fee may apply for printed tickets.
You can exchange your tickets for a fee and donate your tickets free of charge. All tickets are non- refundable.
Ticket prices are determined by each production. Each production will note any special or discounted rates on the show page. Discounts are available at time of purchase only. Patrons presenting discounted student/senior tickets may be asked for a verifying ID. Join our newsletter subscription to get ticket deals and special offers.
For some performances, group rates are available for groups of 10 or more. Please contact the box office by phone (709-753-4900) or email boxoffice@majestictheatrehill.com to arrange your group discount purchase.
Diversity & Accessibility
The Majestic Theatre strives to be an inclusive space for all our patrons. We are pleased to offer a variety of options to ensure the comfort of all guests.
Please use the accessible door located on Queen’s Road for a direct entrance to the theatre. An usher will scan tickets at this door. There is a reserved stopping zone for quick and easy pickup/dropoff. This door will be open when the theatre doors open before a show (30 minutes prior to show time).
Please use the accessible box office entrance on Duckworth Street. The box office and Theatre Hill Bar & Café are fully accessible.
There are accessible seating options for every performance at the Majestic Theatre, in designated areas with great views of the stage. As wheelchair seating is limited, please book these seats in advance. Accessible seats are indicated on our seating map. Please let the box office know of special needs when ordering tickets.
Whether in the café or the main theatre, patrons can locate accessible washrooms. The main theatre has a privately accessible bathroom under the north balcony. The café’s washrooms are accessed with a spacious chair lift.
Look out for the following performance types: Audio Description, ASL Interpretation, Relaxed Performances. These are determined by each production - please reach out to our box office if you have any specific questions about a show.
Are available free of charge to patrons who wish to use them. Please check in with the box office upon arriving at the theatre for more information.
We are happy to accept an “Attendant Pass” through the Access2 Program, for anyone accompanying a person with disabilities. An Attendant Pass enables an attendant or support worker to accompany an individual requiring support to activities and/or events. The person with the disability pays the regular admission fee - the companion ticket is free of charge. Please make sure to reserve your tickets in advance to ensure seat availability for you and your attendant. Book by contacting the box office directly.
The Majestic Theatre has a designated drop-off zone located on Queen’s Road just outside the accessible entrance.
All entrances, bathrooms, and the café have button-activated door openers, facilitating entry.
With the Balcony Bar located right in the main theatre, you’ll never have to go far for a refreshment at intermission. If you have mobility challenges, please reach out to an usher to request a drink be delivered to you during intermission.
Washrooms
Washrooms are located conveniently on all floors. There are four washrooms as well an accessible washroom located just outside of The Theatre Hill Bar & Café. The main theatre is equipped with three washrooms, including an accessible washroom.
Scents & Sensibility
Many patrons are bothered by strong scents, some with severe allergic reactions. Please limit your use of scented products before coming to the theatre.
We are pleased to provide a smoke-free environment.
Photography / Use of cell phones
The use of cell phones during performances is strictly prohibited. Patrons are strongly encouraged to turn off their phones or to switch them to airplane mode as they can be distracting to both performers and fellow patrons.
The Majestic Theatre may make use of professional photographers and videographers for archival and/or promotional purposes. All other photography or recording of any kind is strictly prohibited.
Alcohol
Guests who purchase alcohol must be 19 or over. Identification will be requested to confirm the guest meets the age requirement to purchase.
Outside food
No outside food or beverages are permitted inside The Majestic Theatre or Theatre Hill Bar & Café.
What time are performances?
In general, evening performances begin at 8 pm (Tuesdays through Sundays) with weekend matinees starting at 2 pm. Please remember to check your tickets for specific show time and date.
When should I arrive?
We recommend arriving at least 30 minutes before the performance starts. Arriving early allows you time to park, enjoy concessions, buy merch, and find your seat.
The main doors to the theatre will open around one hour before the performance starts, unless otherwise specified. Seating inside the theatre opens about 30 minutes before start time.
Where is my seat?
All fixed rows on the main theatre level are named A through N. The seat numbers start on the right (north) of the auditorium and move to the left (south). In the balcony level, the rows are named BA through BF. Flexible floor seating rows are named FA through FF. If you’re unsure where your seat might be, our ushers will be happy to assist.
I’m running late, what should I do? Is there late seating?
The box office remains open 30 minutes after the start of the performance, though late seating is at the discretion of the production and may not be available. To ensure an enjoyable theatre experience for all, latecomers will not be seated until there is a suitable break in the performance and will be seated so as to not interfere with the other patrons’ enjoyment of the performance. If you arrive late, you may miss part or all of the performance. There is no late arrival option at the Accessible (direct) Queen's Road entrance.
How long is the show? And is there an intermission?
The running time of each show is different, so it’s best to look up your show’s description.
Can I leave the theatre and come back?
If you need to leave your seat during a performance, we will attempt to re-seat you during a suitable break in the performance, (some productions may not allow re-seating). Re-admittance is at the discretion of management.
Can I use social media while in the theatre?
Use of social media during the performance is at the discretion of the production. Use of cameras or recording devices are prohibited unless otherwise stated by the production.
Do you sell drinks?
We do! At the Balcony Bar - located in the top left balcony of the theatre, it is usually open before a performance and during intermission, with a variety of pre-mixed drinks, wine, local beer, soft drinks, juices and water available for purchase. Drinks purchased at Balcony Bar can be enjoyed during the performance.
Please note that drinks purchased at Theatre Hill Bar & Café are not permitted in the main theatre – but it’s a great place to grab a quick bite or drink before any performance!
What are the food options?
Theatre Hill Bar & Café offers delicious food and drinks. Stop in for a quite bite before or after the show.
Can I join a mailing list?
YES! Please join our mailing list and get exciting ticket offers, special deals and bonus content about our shows. Join now by emailing us at info@majestictheatrehill.com
Arts Workers
The Majestic Theatre would like to invite our colleagues who work in the arts to register for an account and receive a 40% discount on Terra Bruce performances.
To register please email the box office with your your name, arts organization (or self-employed artist) and provide your email address. Once you've registered you'll be notified by email with a promo code that can be used for all feature Terra Bruce productions and select partner productions.
Email The Majestic Box Office to sign up: boxoffice@majestictheathrehill.com
Get in touch!
We’re always interested in hearing from our patrons and members of the community - we hope you get in touch!
General Information - Email info@majestictheatrehill.com Phone (709) 753-4900