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Frequently Asked Questions
The Majestic Experience
Can I join a mailing list?
Can I leave the theatre and come back?
If you need to leave your seat during a performance, we will attempt to re-seat you during a suitable break in the performance, (some productions may not allow re-seating). Re-admittance is at the discretion of management.
Can I use my phone during a performance?
The use of cell phones during performances is strictly prohibited. Phones can be distracting to performers and fellow patrons. Please turn your phone off or switch it to airplane mode before the performance begins.
Can I use social media while in the theatre?
Use of social media during the performance is at the discretion of the production. Use of cameras or recording devices are prohibited unless otherwise stated by the production.
Do you sell drinks?
We do! At the Balcony Bar – located in the top left balcony of the theatre, it is usually open before a performance and during intermission, with a variety of cocktails, wine, local beer, soft drinks, juices and water available for purchase. Drinks purchased at Balcony Bar can be enjoyed during the performance.
Drinks purchased downstairs at Theatre Hill Bar & Café are welcome in the main theatre, provided they’re in a plastic cup. Be sure to ask your bartender to set you up before heading to your seat!
How long is the show? And is there an intermission?
The running time of each show is different, so it’s best to look up your show’s description.
I’m running late, what should I do? Is there late seating?
The box office is open one hour before a scheduled show time and will stay open after the start of the performance, though late seating is at the discretion of the production and may not be available. To ensure an enjoyable theatre experience for all, latecomers will not be seated until there is a suitable break in the performance and will be seated so as to not interfere with the other patrons’ enjoyment of the performance. If you arrive late, you may miss part or all of the performance. There is no late arrival option at the Accessible (direct) Queen’s Road entrance.
What are the food options?
Theatre Hill Bar & Café offers delicious food and drinks. Stop in for a quick bite before or after the show!
What time are performances?
Check your tickets for specific show times and dates. Any questions regarding show times and dates, please reach out to the box office.
When should I arrive?
We recommend arriving at least 30 minutes before the performance starts. Arriving early allows you time to park, enjoy concessions, buy merch, and find your seat.
The main doors to the theatre will open around one hour before the performance starts, unless otherwise specified. Seating inside the theatre opens about 30 minutes before start time.
Where is my seat?
All fixed rows on the main theatre level are named A through N. The seat numbers start on the right (north) of the auditorium and move to the left (south). In the balcony level, the rows are named BA through BF. Flexible floor seating rows are named FA through FF. If you’re unsure where your seat might be, our ushers will be happy to assist.