Majestic Arts Centre Limited | Effective Date: June 2026
The Majestic Theatre (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase tickets, or interact with us in any way. By using our website or services, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of personal information:
Contact Information: Your name, email address, phone number, and mailing address when you purchase tickets, register for an account, sign up for our newsletter, or contact us directly.
Payment Information: Billing details and payment card information when you make a purchase. Payment transactions are processed securely through third-party payment processors and we do not store full payment card details.
Usage Information: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs, collected through cookies and similar technologies.
Communications: Records of correspondence when you contact us via email, phone, or our website contact form.
How We Use Your Information
We use the information we collect to:
- Process ticket purchases and reservations
- Send booking confirmations and event reminders
- Communicate with you about upcoming shows, events, and programming
- Send our newsletter and promotional materials (with your consent)
- Improve our website and services
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering communications (e.g., ticketing platforms, email providers). These parties are contractually obligated to protect your information.
Legal Requirements: When required by law, court order, or government authority.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behaviour. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly as a result.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.
Payment Processing — Spektrix & Square
Spektrix: Payment information is processed securely through Spektrix and its approved payment provider Adyen. We may share limited information with trusted service providers where necessary to operate our services, including ticketing, payment processing, email communications, and analytics, all of whom are required to maintain appropriate privacy and security standards. You can review Spektrix’s privacy policy at: https://www.spektrix.com/en-us/privacy
Square: For in-person transactions at our box office for Theatre Hill events, bar, and café, payments are processed through Square. Square collects and processes your payment card details and transaction data in accordance with their own privacy policy. Square is also PCI-DSS compliant. You can review Square’s Privacy Policy at squareup.com/ca/en/legal/general/privacy.
We do not have access to your full credit or debit card numbers at any time. By completing a transaction with us, you also agree to be bound by the applicable terms and privacy policies of Spektrix and Square.
Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request that we delete your personal information, subject to legal obligations
To exercise any of these rights, please contact us using the information below.
International Visitors
If you are visiting from outside Canada, please be aware that your information may be processed and stored in Canada or other countries where our service providers operate.
Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Children’s Policy
Our website is not intended for individuals under the age of 12. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
The Majestic Theatre
390 Duckworth Street
St. John’s, Newfoundland and Labrador
A1C 1H8
Email: info@majestictheatrehill.com
Phone: 709-753-4900